View our care company policies including GDPR, Safeguarding, Health & Safety, Confidentiality, and Complaints — ensuring safe, ethical, and compliant services.
At Zuva Care Services, we are dedicated to delivering the highest standards of care and professionalism.
Our company policies are the foundation of our promise — to ensure that every client receives safe, respectful, and person-centred care at all times.
These policies guide our daily operations, protect our clients and staff, and uphold our reputation as a trusted domiciliary and home care provider.
We don’t just follow policies — we live by them to ensure care that’s ethical, transparent, and consistent.
We are committed to ensuring that all medication is managed safely, accurately, and in accordance with the Care Quality Commission (CQC) regulations, NICE guidelines, and Health and Social Care Act 2008.
Our goal is to ensure that every individual receives their prescribed medication correctly, on time, and in a way that promotes health, safety, dignity, and independence.
Medication must always be administered with care, consent, and competence
At Zuva Care Services, we believe integrity starts with speaking up. We’ve built a culture where honesty is valued, transparency is expected, and every concern is treated with respect — never punishment.
Whether you’re a member of our team, a service user, a family member, or a partner, your perspective helps us protect what matters most: safe, high-quality, and compassionate care.
At Zuva Care, every voice shapes how we grow — and every voice is heard.
We only employ individuals who share our values of compassion, integrity, and professionalism.
All carers undergo background checks (DBS), induction training, and ongoing professional development to maintain the highest standards of care.
Great care starts with great people — and we invest in ours.
Zuva Care Services is proud to promote equality in everything we do.
We respect all backgrounds, beliefs, and abilities, and ensure every client and staff member is treated fairly and with dignity.
We celebrate diversity and believe inclusion strengthens our care community.
We value all feedback and see it as an opportunity to improve.
Clients and families are encouraged to share concerns or compliments openly, with the confidence that every issue will be handled swiftly and fairly.
Your voice matters — we listen, respond, and act.
We take your privacy seriously. All personal and medical information is stored securely and handled according to GDPR (General Data Protection Regulation) standards.
Your information is safe with us — always protected, never shared without consent.
We are fully committed to providing a clean, safe, and hygienic environment for our clients, carers, and visitors.
Effective infection prevention and control (IPC) is fundamental to maintaining the quality of care and protecting the health and wellbeing of everyone we support.
We believe prevention is protection — and good hygiene saves lives.
We believe that every individual has the right to make their own choices about the care, support, and treatment they receive.
We are committed to upholding the principles of informed consent, ensuring that all decisions are made with respect, understanding, and full involvement of the person receiving care.
Consent is not just a form — it’s a conversation built on trust, respect, and understanding.
We maintain a safe environment for both clients and staff by following strict health and safety procedures.
This includes infection control, medication handling, risk assessments, and emergency response protocols.
Safety is not optional — it’s at the heart of how we deliver care.
We are committed to protecting vulnerable adults and ensuring their wellbeing.
All staff are trained to identify, report, and prevent any form of abuse, neglect, or harm.
Everyone deserves to feel safe and respected — always.
Zuva Care Services Ltd currently provides regulated activities from two main locations. Our registered office in Dorset acts as the organisation’s headquarters, while our second office in Kent functions as an additional base for service delivery.
These sites enable us to deliver high-quality domiciliary and supported living services to adults with diverse needs, ensuring local responsiveness, continuity of care, and effective oversight. Both locations operate under shared governance and are supported by consistent quality assurance systems, safeguarding frameworks, and compliance procedures.
Both locations are overseen by our Nominated Individual, Sharon Zemura, ensuring compliance with the Health and Social Care Act 2008 and the Care Quality Commission’s five key domains. As part of our growth strategy, we intend to establish additional sites across England, broadening access and enhancing our capacity to meet the diverse needs of local communities.
Our holistic care model looks beyond day-to-day support. We recognise that vulnerability can take many forms — from age-related challenges to illness, disability, or emotional isolation.
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