Find answers to common questions about domiciliary, live-in, complex, supported living, and companionship care services. Get clarity and peace of mind today.
We’ve compiled answers to the most common questions families and clients ask about our professional care services.
Domiciliary Care, also known as home care, is professional support provided in the comfort of your own home. It includes help with personal care, medication, meal preparation, companionship, and daily living activities, allowing individuals to remain independent for longer.
Anyone who needs extra support with daily tasks can benefit — including older adults, people recovering from illness or surgery, and individuals with disabilities or long-term health conditions.
Zuva Care Services offers flexible schedules — from a few hours per week to multiple visits per day or full-time live-in care. Care plans are completely personalised to your needs and routine.
We provide person-centred care that combines professional expertise with genuine compassion. Our carers are carefully matched with clients to ensure comfort, trust, and companionship.
We offer a variety of care options, including assisted living, memory care, services, and palliative care. Our care plans are customized to meet the unique needs of each resident, ensuring that they receive.
Simply contact our team to arrange an initial consultation. We’ll discuss your needs, answer questions, and schedule a home visit to create your personalised care plan.
A care manager will visit to learn about your health, lifestyle, and personal preferences. This helps us design a care plan and match you with the right carer or support worker.
Most clients can begin receiving care within a few days of the initial assessment — sooner if urgent care or hospital discharge support is needed.
Yes. We always arrange introductions so you can meet your carer before the first official visit. This helps build comfort and trust from the very beginning.
We’ll ask for some basic details — such as medical history, contact information, and any relevant care notes — to ensure we can deliver safe, effective support tailored to your needs.
Family involvement supports a child's academic success, improves behavior and attendance, and strengthens the relationship between home and school.
Yes, if the client is comfortable. We often involve family in routines, meals, or activities to promote togetherness and emotional wellbeing.
We provide regular care reports and direct communication with our care coordinators. You can receive updates by phone, email, or in-person meetings — whichever you prefer.
We welcome feedback from families and review care plans regularly. Any adjustments can be discussed and implemented quickly to reflect new preferences or medical needs.
We offer respite care and emotional support for family members who also provide care. Our goal is to ease the pressure on loved ones while ensuring consistent, high-quality care for the client.
All staff complete comprehensive training in personal care, safeguarding, moving and handling, dementia awareness, infection control, and first aid — before starting any client work.
Yes. We provide continuous training, supervision, and refresher courses to ensure every carer stays up to date with best practices and care standards.
Absolutely. Our specialist staff receive advanced training in areas such as PEG feeding, tracheostomy care, catheter management, medication administration, and palliative care.
Medications are only administered with written parental consent and doctor’s instructions. All medications are stored securely and handled by authorized personnel.
All training is delivered and certified by qualified care trainers in compliance with the Care Certificate Standards and CQC requirements.
Our holistic care model looks beyond day-to-day support. We recognise that vulnerability can take many forms — from age-related challenges to illness, disability, or emotional isolation.
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