Privacy Policy for Zuva Care Services

At Zuva Care Services, we prioritise protecting your privacy and personal data in compliance with UK data protection laws and regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your information when you use our care services or website.

Information We Collect

  • Personal identifying details (name, address, contact information)
  • Health and care information necessary for safe and personalised care delivery
  • Payment and billing details for processing transactions
  • Website usage data and cookies for improving our service and compliance
  • Communication records related to your care and enquiries

How We Use Your Information

  • To provide, manage, and improve our domiciliary care and support services
  • To communicate important information about your care and appointments
  • To process payments and maintain accurate financial records
  • To comply with legal, regulatory, and safeguarding requirements
  • To protect against fraud and misuse of services

Legal Basis for Processing

We process your data under:

  • Contractual necessity — to deliver care you have requested
  • Legal obligations — to comply with laws such as the Health and Social Care Act
  • Legitimate interests — for improving our services responsibly and securely
  • Consent — where required, such as marketing communications

Data Sharing

Your data may be shared:

  • With healthcare professionals and agencies involved in your care under strict confidentiality
  • With trusted service providers aiding in our operations, bound by data protection agreements
  • When required by law or court orders
  • With your explicit consent

Data Security

We implement robust technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse, in line with NHS and UK GDPR standards.

Your Rights

Under UK GDPR, you have rights to:

  • Access your personal data and receive a copy
  • Request corrections or deletion of inaccurate data
  • Object to or restrict certain processing activities
  • Withdraw consent at any time where processing is consent-based
  • Lodge complaints with the Information Commissioner’s Office (ICO)

Data Retention

Your personal information is retained only as long as necessary to fulfil our contractual, legal, and regulatory obligations, including NHS record-keeping standards.

Cookies and Tracking

Our website uses cookies to enhance user experience and functionality. You can manage cookie preferences through your browser settings.

Updates to this Policy

We will update this Privacy Policy to reflect changes in legislation or our practices. Revised versions will be published on our website with effective dates.

Contact Information

For any questions or concerns about your personal data, please contact:

Zuva Care Services Data Protection Officer
[Address]
[Email]
[Phone Number]

You also have the right to complain to the ICO at https://ico.org.uk or by calling 0303 123 1113.